Shipping and Terms and Conditions

General Terms & Conditions: 1. Please remember that incorrect information can be mistakenly presented on this website or any other website for that matter. Therefore, it’s very important to follow the information provided on an item or its packaging as an authoritative guide regardless of what's presented on this website. If your item lacks package information, please seek other trustworthy expert advice before using any product. 2. We do not guarantee that products you receive will be exactly the same as displayed on the photos of this website. Slight differences between the product and the website photo that don't affect the functionality of the product are not grounds for a refund. Manufacturers often make slight changes to products without letting us know, so it’s difficult for us to prevent this. In the event that customer is not happy with the product we will try to accommodate a refund, but the customer must pay for any freight costs incurred or required. 3. If Given, always follow the directions given on an item or its packaging before use. Use these directions as an authoritative guide above anything else. 4. Please do not consider any information on this website as expert advice. Always seek expert advice before using any of our products or caring for any pets or plants. 5. We reserve the right to charge what we deem the correct price in the event that our web store displays an incorrect item price or freight price and a purchase is made at this incorrect price. In the event that this happens the purchaser is entitled to a refund. If the customer decides that they still want to purchase this item they will need to pay the full correct price (as set by us) before the item is dispatched. If the customer declines to make the extra payment requested the order will be fully refunded and cancelled. 6. If an incorrect price is displayed on our website either due to a computer glitch or human error the customer is in no way entitled to that incorrect price.

Delivery Conditions Major Points 1. Permission to leave - By placing an order with us you agree to have the item/s left at the front door (side door, veranda, etc) in the event that no one is home to sign for and receive the item/s. You also agree to accept the risk this may involve. 2. Remote Area Surcharge - We reserve the right to request an extra remote area surcharge above the freight charges already paid if your delivery location is classified by our couriers as remote. (see below for more details) 3. PO BOXES - Please do NOT place an order using a PO Box address. Please email us first before ordering to see if it's possible. Australia Post & any courier can deliver smaller items to PO boxes, but these orders may require an extra freight payment to be arranged. 4. Changing Shipping Method - We reserve the right to send your order with a different shipping method / courier than the one you selected at the checkout, without notice. (see below for more details) 5. What if I'm not home at time of Delivery? This will vary depending on the courier. Most couriers will have to leave the parcel at your door if you’re not home. If the courier can't find a safe place to leave the parcel (eg a security unit) they will likely have to return the parcel to sender. The buyer will then have to pay for freight a second time to have the parcel re-delivered. Some couriers may leave a calling card requesting you pick up your order from the post office or courier depot. Usually, the courier will be given authority to leave your parcel but if it’s not safe to do so or for some other reason the courier may decide to leave a calling card instead. When this happens, you may need to go to the appropriate post office or depot to pick up. We are not liable if the courier fails to follow the authority to leave we give. - Help Selecting a Shipping Method at the Checkout - (See bottom of page for details)

6. If you wish we can leave delivery instructions with the courier to have your order left in a particular place at your home i.e. side of house, backyard etc. This can be done in 2 ways Fill out the "Delivery Instructions" section when entering your shipping address. If done in this way your delivery instructions will appear automatically each time you order, just as your address does. Enter the details in the text box of the " Review and Place Order " section of the checkout. These delivery instructions will apply to this order only. If you don't mention any delivery instructions the default drop off location if you’re not home will be " at the front door" Deliveries can arrive at any time during day from 6 am to 10 pm so, please choose a delivery location where your order can be left safely at any time. If the delivery address for your order is to a business, please mention its name in the company box of the delivery details section. By doing this the courier will know to only deliver during business hours (9 to5pm.). Even if we give an expected day or time of arrival for your order (via email or phone) we DO NOT guarantee deliveries will arrive at this specified time or date. We always do our best but ultimately, we are dependent on very busy courier companies who can be late for a variety of reasons. Always give yourself plenty of time for an order to arrive.

Delivery Conditions: Orders will ship within 4 businesses days unless stated otherwise. Expect delivery of goods 4-10 working days after payment is made. If any products are out of stock, we will contact you immediately. If the order hasn't arrived after this time contact Universal Energy Clearing.

We can ship to countries outside Australia.

Always inspect a parcel before signing for it, that you have received it in good condition. Some couriers offer partial insurance if it is reported to the driver at the time of delivery. We may be able to make a claim on your behalf, but you must report it to delivering driver and contact us immediately. Only at our discretion.

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